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FAQs

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?

Please allow 2-3 business day before items are shipped.  A tracking number will be provided as soon as the item(s) are shipped. If you do not receive a tracking number within 3 days, please email us at Elleemgenterprise@gmail.com

I am not in love with my order, can it be returned? What if there is an issue?

We offer 100% money back guarantee. Items must be returned back within 30 days for a full refund. You will be required to pay for shipping & handling. Once we receive the item(s), a full amount of the original purchase will be refunded. Please include the correct name, address and original order number in the body of your email. Please cancel order via email, Elleemgenterprise@gmail.com

Can I cancel my order?

You are able to cancel your order with no penalty.  However, you must cancel your order before it is shipped.  You can cancel your order by calling 718.433.7943 or via email Elleemgenterprise@gmail.com. The order has to be canceled within 24 hours.  If the item(s) has already been shipped, please use our easy return system to return the product. A refund will not be given until we receive the returned product.

Please note: If your package is on the way, please wait for it to arrive and then return it to Elleemgstylez. Once we receive the item(s), a full refund will be submitted.

I have entered an incorrect address what do I do now?

If you have misspelled or auto filled an incorrect address, simply reply to your order confirmation and/or email Elleemgenterprise@gmail.com.  Please confirm that the address is correct before submitting your email. The new address given will be corrected within 24 hours. There will be no refund given if the submission is given after 24 hours.

How long does shipping take?

Shipping times varies.  As we ship product worldwide.  The average shipping time is 14-21 business days.

I have a question that wasn't answered, can you please help?

Absolutely!  We are here to assist you anyway we can.  If there is an issue or concern, please feel free to contact Elleemgstylez  at your earliest convenience via telephone 718.433.7943, email Elleemgenterprise@gmail.com.  If you wish to receive a prompt response, please leave a contact number in the email.

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